FAQ
FAQ and useful information for your stay in Florence
Pets are allowed at a cost of 16€ per night.
Yes, our reception is open and ready to welcome you 24 hours a day.
Yes, we accept American Express, MasterCard, Visa. We can’t accept Japanese Credit Card at the moment.
The hotel is divided into three levels, which can be easily accessed with our lift.
Yes, you can leave your car in our private parking area. If the private parking is complete, you can leave your car in “Parcheggio al Parterre” a few meters from the hotel. Parking cost € 18.00, not bookable.
You can access to a free ADSL and Wi-Fi Internet connection both in rooms and common areas of the hotel. USB cables for ADSL connections are at guests’ disposal on request.
You can cancel without any additional cost, by contacting us at least 72 hours before your arrival. The penalty in the case of no show or late cancellation is equal to the first night stay. Non-refundable reservations are not subject to refunds.
Yes, our staff is at complete disposal to book tickets for the main museums and tour in Florence, as well as for personalized tours of Tuscany.
The check-in starts from 2.00 PM, the check-out within 11.00 AM. Our guests can freely leave their luggage at the reception before check-in and after check-out.
The price includes breakfast buffet, air conditioning, free Internet access, VAT and service. It’s possibile to have the “room only” option for just room service without breakfast. The “Tourist tax” (Florence city stay tax) is always excluded from price and must be paid directly at the Desk at check-out.
Not satisfied? Contact us!
La nostra società Junior srl (C.F. 03082330485), negli anni 2020 e 2021 ha beneficiato di aiuti di stato come riportato sul RNA, raggiungibile all’indirizzo www.rna.gov.it , e come evidenziato in nota integrativa ai bilanci d’esercizio per il 2020 e il 2021.
